Efficiency that drives profitability.
cost
transformation
We optimize cost structures through data analysis, process efficiency, and smart resource allocation to maximize profitability.
How does outsourcing reduce business costs?
The best way to understand cost-savings is by focusing on two factors.
1. Eliminating overhead cost
a) Our hourly rate eliminates your overhead cost by an average 25% to 40%
- Let’s look at one example: employee rate $15.00/hr. plus overhead costs is about $18.75 to $21.00 per hour. Based on these numbers your savings could be between $3.75/hr. to $6.00/hr.
- Yearly savings per employee using the previous salary range could be between $7,800.00 to $12,480.00
- If you have a team of 20 agents, your potential savings per year could be between $156,000.00 to $249,600.00.
2. Volume savings
a) Depending on the number of personnel and the position profile we could reduce our hourly rate bringing additional savings.
b) Multi-year price locking to secure rate
c) It is worth mentioning that most BPO employees are college graduates
Challenge
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Overstaffed in-house personnel to cover recruitment and staffing needs
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Higher cost due to inexperienced management.
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Limited visibility and lack of transparency of performance
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Cost to serve above industry average
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High attrition due to poor management
APPROACH
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Assessed pain points with analytics to find the best path for efficiencies and cost reduction
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Presented scenarios for performance excellence that met the client CX expectations
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Implemented processes and best practices to boost performance and quality.
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Run weekly and monthly reviews to consistently align on goals and objectives.
RESULTS
Reduction of more than 1.5 million in cost to serve yearly
Increased performance and customer satisfaction
Reduced attrition in 23% yearly
Increased knowledge retention and product expertise.
Improved client satisfaction and performance visibility
OPERATIONS CONTROL
Operational excellence, powered by Blu.
We ensure operational excellence by monitoring performance, optimizing processes, and maintaining full control across every project.
Enrollment & Onboarding (TPV)
Credit, Collections & Accounts Receivables (AR) Management
Omni-channel Customer Care
Customer Service
Customer Self-service & Automation Recommendations
Business Analytics & Customer Insights
Customer Retention & Loyalty
How does outsourcing reduce bussines cost ?
The best way to understand cost-saving is by focusing on two factors