Efficiency that drives profitability.
cost
transformation
We optimize cost structures through data analysis, process efficiency, and smart resource allocation to maximize profitability.
Challenge
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Overstaffed in-house personnel to cover recruitment and staffing needs
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Higher cost due to inexperienced management.
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Limited visibility and lack of transparency of performance
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Cost to serve above industry average
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High attrition due to poor management
APPROACH
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Assessed pain points with analytics to find the best path for efficiencies and cost reduction
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Presented scenarios for performance excellence that met the client CX expectations
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Implemented processes and best practices to boost performance and quality.
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Run weekly and monthly reviews to consistently align on goals and objectives.
RESULTS
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Reduction of more than 1.5 million in cost to serve yearly
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Increased performance and customer satisfaction
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Reduced attrition in 23% yearly
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Increased knowledge retention and product expertise.
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Improved client satisfaction and performance visibility
OPERATIONS CONTROL
Operational excellence, powered by Blu.
We ensure operational excellence by monitoring performance, optimizing processes, and maintaining full control across every project.
Enrollment & Onboarding (TPV)
Omni-channel Customer Care
Credit, Collections & Accounts Receivables (AR) Management
Customer Service
Customer Self-service & Automation Recommendations
Business Analytics & Customer Insights
Customer Retention & Loyalty
How does outsourcing reduce bussines cost ?
The best way to understand cost-saving is by focusing on two factors