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Collections Transformation

Transforming collections through innovation and efficiency.

Blu Power Solutions will take a holistic look at the money coming in, the bills going out, and the policies that set you up for success and make recommendations for improvement.
We are experts at debt recovery, we will work with you to improve your in-house collection efforts.

Sesión de lluvia de ideas

Challenge

  • High bad debt expense

  • Poor cash collection results vs. billed revenue

  • High customer churn

  • Inconsistent policies and procedures driving PUC complaints

  • High inbound call volumes, high cost to serve

  • Very manual reporting and collections processes

  • Benchmarked and revised new deposit strategy via score band risk and segmentation analysis

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  • Revamped simplistic collection strategy to a robust internal Final Bill Collection program

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  • Deployed new staffing levels and technology dedicated to outbound to ensure collections success

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  • Implemented new analytics strategy driving a predictive dialer

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  • Automated dialers and performance reports

APPROACH

Reunión
Escribiendo en vidrio

RESULTS

  • Reduced bad debt expense 25% over 24 months

  • Reduced churn from move-to-final account reduction

  • Collection's proficiency allowed lowering of credit threshold for sales organization delivering 32% lift in residential sales

  • Final bill collection rate consistently meeting targets

  • Changed ongoing customer behavior – training customers to pay on time

  • Increased recovery amounts by 20%

  • Reduction in operational waste

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